Track Your Order
Order Status
Enter your order number to check the production status of your custom rug
Frequently Asked Questions
Where do I find my order number? â–¼
Your order number (e.g., KX-1048) was provided when you submitted your inquiry and appears in your payment confirmation email. It's the unique identifier for your custom rug order.
How long does production take? â–¼
Production time varies based on your custom specifications. Most orders take 6-10 weeks from deposit payment to completion. Your specific timeline is shown on your order status page.
What does each status mean? â–¼
- Inquiry Received — Your initial request has been received
- Quote Approved — You've approved the custom quote
- Deposit Paid — We've received your deposit payment
- In Production — Our artisans are hand-tufting your rug
- Quality Check — Your finished rug is undergoing quality inspection
- Final Payment — We're awaiting final payment before shipping
- Ready for Shipping — Your rug is prepared for delivery
- Completed — Your rug has been delivered
Can I update my order once it's started? â–¼
For orders in early stages (before production starts), we may be able to accommodate changes. Contact us at kxofficialplace@gmail.com to discuss your specific request.
What if I don't receive updates? â–¼
Check your email (including spam/promotions folders) for order updates. If you don't see updates or have concerns about your order, reach out to kxofficialplace@gmail.com with your order number and we'll help immediately.
Need Help?
Contact our team at kxofficialplace@gmail.com
Include your order number for faster assistance