FAQ

KX OFFICIAL is a premium fashion and lifestyle brand focused on quality, original design, and lasting value.

Standard shipping takes 5-7 business days. Express shipping is 2-3 business days.

30-day returns on unworn items in original condition. Limited edition and custom items are final sale.

Yes, we ship internationally. Contact us for rates and delivery estimates.

It's about the time, craft, intention, and quality we invest in every piece. You're paying for real value.

Email us at kxofficialplace@gmail.com or use the contact form on our website.

Every KX rug is hand-tufted and customizable. Price depends on size, materials, design complexity, and production timeline. We provide personalized quotes after understanding your specific needs. This ensures you know exactly what you're paying for and why.

It's simple: Browse → Send Inquiry → We Review & Quote → You Approve → Pay Securely → Production → Quality Check → Final Payment → Shipping/Pickup → Order Complete. See the full process here.

Production timelines vary based on rug size, design complexity, and our current order queue. Standard production is 4-8 weeks. Rush options are available for an additional fee. We'll provide your exact timeline in the quote.

You pay in stages for transparency: (1) Initial payment after you approve the quote, (2) Final payment after your rug passes quality check and is ready to ship. This ensures the rug is complete and perfect before you're charged for final shipping.

Yes. All KX rugs are customizable. You can request custom sizes, colors, design elements, and materials. Upload reference images or describe your vision in your inquiry. Our team will work with you to create your perfect rug.

Custom rugs are made specifically for you, so they are final sale. However, we inspect every rug for quality before shipping. If there's a manufacturing defect, we'll work with you to make it right.

KX rugs are built to last generations. We use premium wool and hand-tufting techniques with reinforced backing. With proper care, your rug will look beautiful for 20+ years.

Your rug will come with detailed care instructions. In general: vacuum regularly, rotate the rug every 3-6 months, avoid direct sunlight, and address spills immediately. Professional cleaning every 1-2 years will extend its life.

We accept all major credit cards, debit cards, and digital payment methods. All transactions are encrypted and secure. We'll confirm payment methods when you approve your quote.

Yes. Contact us with your location and we'll provide shipping costs and timelines. International customers will be quoted based on their location.

Yes. We use industry-standard SSL encryption and secure payment processors to protect your information. Your payment details are never stored on our servers.